FAQs
For User
What is HAi!CO?
How do I become a member of HAi!CO?
Do I have to pay a fee for a HAi!CO membership?
Can I join more than one reward Partners’ membership in HAi!CO?
Absolutely. You may wish to benefit from the different privileges offered through our range of reward Partners and that’s fine. The more the merrier!
Do I automatically join/become a member of all reward Partners in HAi!CO?
No. You are required to select and join the membership of your desired reward Partner(s).
I can’t receive my OTP during registration, what can I do?
Is my registered information shared to all reward Partners in HAi!CO?
No, your registered info shall be shared to reward Partners that you chose to joined only.
Is my reward shared across different reward Partners?
Unfortunately, rewards earned from individual reward Partners is not possible at this point to share or combine with other reward Partners in HAi!CO. Rewards and Redemptions are based on different rates by respective reward Partners. Should the situation change, you can be sure HAi!CO reward Partners will notify you about it.
I did not receive my rewards, who should I refer to?
Reward Partners are responsible for the rewards that they offer. In case you have problem on receiving rewards, please contact the respective reward Partners to seek assistance.
How far back can I view my transactions and/or points history in HAi!CO?
I just noticed that my points and/or vouchers have expired, can I request for reinstatement?
Will I get my points immediately after making my purchase?
My points are not updated and I’ve lost the purchase receipt. What should I do?
Purchase receipt serves as a proof of purchase and it is required for us to claim the reward points from our reward Partners. You may request for a duplicate receipt from merchant and resubmit, however it is subject to individual reward Partners’ discretion. We hope you understand.
How do I get the PIN?
What is purpose of the PIN?
The PIN is a 6-digit number required to authorize a redemption using the reward points.
What shall I do if I forgot or lost my PIN?
To reset your PIN, go to > Account > click on Edit Profile > Change Redemption PIN > click Forgot PIN. A random PIN will be sent to your registered smartphone mobile number.
Why is my account in HAi!CO blocked?
I can’t remember the mobile number that I used to register in HAi!CO. What do I do?
How do I redeem for products or services with my points?
Can I cancel the redemption or exchange for another item after redemption is made?
We are sorry but this is not possible. Once reward points are redeemed or burned, the redemption cannot be cancelled, exchanged or returned.
What are the functions of the HAi!CO?
The App keeps you updated on your points balance, transaction history, latest promotions, reward Partners’ store location and redemption offers on-the-go. You can collect points by scanning your virtual card QR code that is in the app when you make a purchase at a participating reward Partners’ store.
How do I cancel/withdraw my joined membership?
Please contact the respective reward Partners for any membership cancellation/withdrawal.
How do I remove my HAi!CO account?
Where can I know more about Hai!Co?
Check out our Facebook Page (https://www.facebook.com/haiicoapp) & our YouTube Channel (https://www.youtube.com/channel/UC1pcZihYe84s9bUn8-nheoA).
Where can I send my feedbacks about HAi!CO?
For Merchant
Why do I need to add a loyalty program for my business?
What is HAi!CO?
Where can I know more about HAi!CO?
Check out our Facebook Page (https://www.facebook.com/haiicoapp) & our YouTube Channel (https://www.youtube.com/channel/UC1pcZihYe84s9bUn8-nheoA).
How can I join HAi!CO as a reward Partner?
Is there any fee required to join HAi!CO as a reward Partner?
Are there any Point-of-Sale-Materials (POSMs) when I join Hai!Co as a reward Partner?
Yes, a serial of generic POSMs will be provided to you for your outlet display.
How do I manage all my transactions?
As a HAi!CO reward Partner, you can log in to the Partner Portal (https://portal.haiico.com/partner) to manage your account and also the reports for all the transactions, subject to plans selected, through HAi!CO.
Do I need a special device to process the reward points?
Is there any expiry date for being a HAi!CO reward Partner?
For Premium Plan Partners, a standard 1-year contract needs to be signed and agreed at the beginning of the relationship after which a yearly renewal will be required. For Starter Plan Partners, there will be no expiry date, but we will terminate your account if it has been inactive for 3 months.